This 16 page toolkit contains everything you need to set individual and team goals.

Contents:
1. Why Set Goals?
2. The Components of a Goal
3. Goal Setting Worksheet, with examples of personal and professional goals.
4. Setting Goals as a Team.
5. Quick Tips for Team Goals.
6. Team Goals Worksheet, including examples.
7. Tips for Setting Team Goals.
8. Troubleshooting.
9. Establishing Key Performance Indicators (KPIs)

This gorgeous full color workbook is a self-paced version of the training that Cheri conducts to improve team communication skills. This workbook contains six activities that readers can use to put the learning into practice immediately.

Contents:
Chapter One: Understanding Workplace Communication
Chapter Two: Sending Clear Messages
Chapter Three: Understanding Others
Chapter Four: Difficult Conversations
Chapter Five: Group Dynamics
Chapter Six:

Do you Coach Managers? Are you unsure of where to begin? Cheri has assembled some of the basic components of a manager coaching program into this starter kit.

You'll get:
1. Cheri's Three Stage Coaching Model
2. A Pre-Coaching Checklist
3. A Goal Setting Framework
4. A Communications Tool
5. Scripts for Giving Feedback
6. "Expectations for the Coaching Relationship"
7. Recommended Reading List

If you're building your skills as

When tempers flare in the workplace, the concequences can be severe. Anger is a normal human emotion, but we need to choose appropriate responses to it. Unchecked anger in the workplace can destroy careers, lead to lawsuits, and contribute to a hostile working environment.

The Anger Management Coaching pack is a series of readings and exercises designed to help an individual understand their anger, and respond appropriately to it.

Topic include:
1) Understanding

Start off your management role on the right foot! Advice for New Managers includes step by step instructions for your first 90 days on the job, as well as specific advice on how to handle the thorniest management problems.

Topics Include:
Introduction to Management
What Managers Do
Your First 90 Days
Getting to Know Your New Team
Setting Expectations with Employees
Correcting Employee Performance
Looking and Acting like a Leader

Want to have a fun session that gets people smiling at the same time it improves customer service skills? Not sure where to begin?

The Customer Service Teambuilding Pack has the information you need to launch a "do it yourself" team building session.

Included:
1) Facilitator Guide
2) Section by Section Instructions with "Scripts"
3) Participant Hand Outs
4) Ground Rules
5) Supply List
6) Facilitator Tips
7) Photos of Room Set Up

Want to have a fun session that gets people smiling at the same time it improves customer service skills? Not sure where to begin?

The Customer Service Teambuilding Pack has the information you need to launch a "do it yourself" team building session.

Included:
1) Facilitator Guide
2) Section by Section Instructions with "Scripts"
3) Participant Hand Outs
4) Ground Rules
5) Supply List
6) Facilitator Tips
7) Photos of Room Set Up

Start off your management role on the right foot! Advice for New Managers includes step by step instructions for your first 90 days on the job, as well as specific advice on how to handle the thorniest management problems.

Topics Include:
Introduction to Management
What Managers Do
Your First 90 Days
Getting to Know Your New Team
Setting Expectations with Employees
Correcting Employee Performance
Looking and Acting like a Leader